1. Introduction
HCA Insurance & Senior Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Information you provide through contact forms or scheduling tools (such as Calendly)
Optional Information
- Services you are interested in (e.g., Medicare, retirement planning)
- Preferred contact method
- Referral or source information
Automatically Collected Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies and analytics tools)
3. How We Use Your Information
We use your information to:
- Respond to inquiries and requests
- Schedule consultations
- Provide information about our services
- Send appointment reminders and follow-ups
- Improve our website and user experience
- Comply with legal and regulatory requirements
We do not sell your personal information.
4. SMS Communications
If you provide your phone number, you may receive text messages (SMS) related to:
- Appointment confirmations and reminders
- Follow-ups regarding your inquiry or consultation
Message frequency may vary.
You can opt out at any time by replying STOP to any message.
Standard message and data rates may apply.
5. How We Share Information
We may share your information only in the following situations:
- With trusted service providers (e.g., Calendly, email or communication tools)
- When required by law or regulatory authorities
- To protect our rights or prevent fraud
We do not share your information for third-party marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and analyze website performance.
We may use tools such as:
- Google Analytics (to understand website traffic and usage)
- Meta (Facebook) Pixel (to improve advertising and remarketing efforts)
These tools may collect anonymized data about how users interact with our website.
You can control cookie preferences through your browser settings.
7. Medicare & Sensitive Information
We do not collect or store sensitive personal health information or Medicare ID numbers through this website.
Any discussions involving personal coverage details are handled directly during consultations.
8. Data Security
We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.
However, no online system can be guaranteed to be completely secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Your Privacy Rights
You may have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Opt out of communications
To make a request, please contact us using the details below.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us:
HCA Insurance & Senior Solutions
3907 State Route 9L
Lake George, NY 12845
Phone: (518) 888-6622
Email: info@hca-insurance.com
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.